FAQ's
Your establishment's listing is mandatory to receive Google reviews. If you don't have one yet, let our team know so we can help you create one.
To submit a review, customers must have a Google account.
Most smartphone users have a Google account via YouTube, Gmail or Google Maps. In fact, 93% of smartphone owners have a Google account.
YES, 90% of smartphones in circulation have NFC technology, and 100% of smartphones in circulation can scan QR codes.
Our plates use NFC technology (which stands for Near Field Communication), more commonly known as contactless technology. The same technology that lets you pay with your phone at a kiosk.
But don't worry, our chip only transmits a link to your contact. It collects no other information.
Smart Reviews AI collects reviews through NFC-enabled review cards or QR codes, which direct customers to your preferred review platform. This process is seamless and user-friendly.
When a customer leaves a 5-star review, Smart Reviews AI automatically responds with a personalized thank-you message, saving you time while fostering a positive relationship with your customers.
If a customer leaves a review with a rating between 1 and 4 stars, Smart Reviews AI intercepts the review and privately asks the customer to provide additional feedback, allowing your business to resolve the issue before it’s publicly posted.
Smart Reviews AI automates positive review responses and proactively manages negative reviews by resolving customer issues privately, giving your business the chance to turn dissatisfaction into satisfaction, which ultimately improves your online reputation.
Our team is here to help you, get in touch with us via info@smartreviewsai.co.uk
Yes, you can! Once your order is dispatched, you’ll receive an email with tracking information from Royal Mail.
Yes, we offer international delivery.
Orders are processed within 1 working day and shipped the following day. Delivery typically takes 2 working days, though it may take longer during busy periods.
Please view our refund policy here: https://www.smartreviewsai.co.uk/refund-policy/
Check if your phone’s NFC setting is switched on.
Our NFC table tags, plaques, and window stickers come with a 3M adhesive backing, making them easy to stick on any surface.
Yes! After resolving the issue with the customer, Smart Reviews AI encourages them to update their review, giving your business the opportunity to turn a lower-rated review into a 5-star one.
Smart Reviews AI provides valuable insights by analysing customer feedback, allowing you to understand customer sentiment, identify issues, and take corrective action to enhance your services.
Smart Reviews AI is fully automated. Once set up, it handles review collection, responses, and feedback management automatically, saving you time and ensuring consistency in communication.